77 homes in Senacre, near Maidstone in Kent
We were pleased to welcome residents from Senacre Housing Co-op in January 2021.
The 77 properties are in buildings and streets named after racecourses. There is a mixture of one and two-bedroom flats as well as houses built in 1988. Senacre is a fully mutual independent co-op and Co-op Homes will be providing a full management service to the co-op and its residents.
Making a Compliant and Learning from Complaints
The Co-op welcomes feedback. If something hasn’t gone right, you can ask the Co-op to investigate. If you would like to raise a complaint, please follow the Co-op’s Complaints Policy, which is attached below. The Co-op takes all complaints seriously because they allow the Co-op to resolve problems, provide redress, learn from mistakes, and improve services.
The Co-op annually reviews what it has learnt from complaints. You can read the Co-op’s Annual Complaints Report and the Management Committee’s Response below.
The Co-op is a member of the Housing Ombudsman’s Scheme, and annually reviews its compliance with the Housing Ombudsman’s Code. You can read the Co-op’s Annual Self-assessment against the Housing Ombudsman’s Complaint Handling Code below.
