36 homes located on the Isle of Sheppey in Kent.
Minster Housing Co-operative is located in Minster on the Isle of Sheppey. There are 36 homes in this small vibrant co-operative.
Minster is an independent fully mutual co-op and has a very active committee. The co-op takes pride in developing a sustainable community that is independently, successfully and democratically run by its members.
Co-op Homes, as Managing Agents, is providing rent arrears management, financial services, governance and reporting.
Making a Compliant and Learning from Complaints
The Co-op welcomes feedback. If something hasn’t gone right, you can ask the Co-op to investigate. If you would like to raise a complaint, please follow the Co-op’s Complaints Policy, which is attached below. The Co-op takes all complaints seriously because they allow the Co-op to resolve problems, provide redress, learn from mistakes, and improve services.
The Co-op annually reviews what it has learnt from complaints. You can read the Co-op’s Annual Complaints Report and the Management Committee’s Response below.
The Co-op is a member of the Housing Ombudsman’s Scheme, and annually reviews its compliance with the Housing Ombudsman’s Code. You can read the Co-op’s Annual Self-assessment against the Housing Ombudsman’s Complaint Handling Code below.
Note that Co-op Homes is NOT providing a repairs service.
Repairs requests should be directed to a member of your Management Committee.
