Holiday Phone Line Announcement

If Co-op Homes normally carries out repairs for you:

No urgent or routine jobs will be carried out while we're closed but if you're unfortunate enough to suffer an emergency please still call our normal number, 020 3166 2608.  Your call will be redirected to Pinnacle, our out-of-hours contractor, who will make arrangements to make the situation safe.  We might need to make a second appointment to complete the job when our offices re-open.

What is an emergency repair?

• Complete loss of water or burst pipes

• Complete loss of electricity (after checking your fuse board, individual sockets and ensuring you have fuel credit)

• Blocked soil pipe, main drain or WC (if you only have one WC in the house)

• Loss of heating and/or hot water

• Major structural defect that affects the stability of the building or is potentially unsafe

• Broken windows or doors following a break-in (police crime number must be provided)

• Offensive, racist or hate crime graffiti

Please refer to your own repairs services' arrangements

Please let a member of your committee know if an emergency repair arises.

For a complete loss of gas supply (after checking your fuel credit), or a smell of gas, please turn off your supply at the meter and call National Grid  IMMEDIATELY ON 0800 111 999.